How to request
Email support@holytime.space from the checkout address. Include the edition, transaction reference if available and a short explanation.
Legal / 03
Refund Policy
A straightforward process for problems with a HolyTime Reader license.
14
DAYS
Request window
Submit a request within 14 calendar days of purchase. We review the payment, activation status, product use and reason for the request.
Technical help first
If activation or a supported reader feature is not working, we may first offer reasonable troubleshooting so you can use the software as described.
Outcome
Approved refunds return to the original payment method. Processing commonly takes 5–10 business days after approval, depending on the payment provider.
License status
An approved refund ends the related software license. Requests may be declined where there is fraud, repeated abuse, unauthorized sharing or another lawful exclusion.